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Terms and conditions

1. GENERAL

1.1. Veebipoe www.elytra.ee (edaspidi Veebipood) omanik on Elytra Trade OÜ (registrikood 14973858), asukohaga Raua, Koovälja küla, Rakvere

vald, Lääne-Viru maakond.

1.2 These Terms and Conditions of Use regulate the legal relations between Elytra Trade OÜ (the Seller) and the person making the purchase (the Buyer) when buying and selling on the Online Shop.

1.3 In addition to these Terms and Conditions, legal relations arising from the distribution of products via the e-shop shall be governed by the laws of the Republic of Estonia.

1.4. The Seller may change the terms and conditions of use of the e-shop and the prices of the products and services. Any such changes will be notified in the e-shop environment. The conditions and prices applicable to the transaction shall be those in force at the time of the transaction.

1.5 The selection of products, prices and discounts may differ from the selection of products, prices and discounts in the Seller's retail stores.

 

2. Price

2.1 Information about the goods is provided in the Online Shop directly next to the goods.

2.2 The prices of the Products are indicated in the Online Shop with the Products. The price is subject to a delivery charge, unless otherwise stated when paying for the goods. The delivery fee depends on the location of the Buyer and the delivery method. The delivery charge will be displayed to the Buyer when placing the order. All prices are quoted in Euro.

2.3 The Online Shop has the right to withdraw from the sales transaction and to demand the return of the goods from the Buyer, if the price of the goods in the Online Shop is indicated significantly below the market price of the goods due to a mistake.

 

3. PLACING AN ORDER

3.1 To order the goods, you must add the desired products to the shopping cart. In order to place an order, you must fill in the required fields and select the appropriate delivery method.

3.2 It is possible to modify the products and quantities in the shopping cart and to remove products from the shopping cart until payment for the product.

3.3. When placing an order, the final price will be displayed on the screen, which can be paid by bank transfer or other payment method.

3.4 The contract shall enter into force from the date of receipt of the amount due to the current account of the Online Shop.

3.5. The Seller shall send a notice of order confirmation to the Buyer's e-mail address. In the event that the letter is not found in the mailbox, please check that it has not been accidentally placed in the spam folder.

3.6 The Seller has the right to withdraw from the contract if the goods ordered cannot be delivered due to the goods being out of stock or for any other reason. The Seller shall notify the Buyer thereof as soon as possible and refund all payments received for the goods ordered (including delivery costs) without delay, but not later than 14 days after the notification.

 

4. PAYMENT

4.1 The Buyer shall pay 100% in advance for purchases made in the Online Shop.

4.2 Payment for orders can be made via Estonian bank links (Swedbank, SEB, Luminor, LHV, Coop) and PayPal. Payments are alternated between Maksekeskus AS and Paypal.

4.3 Payment is made outside the e-shop in a secure environment. The Seller does not have access to the Buyer's bank and credit card details. Elytra Trade OÜ is the controller of the personal data, Elytra Trade forwards the personal data necessary for the execution of payments to the authorised processor Maksekeskus AS."

 

5. DELIVERY

5.1 The online shop delivers products worldwide.

5.2 The Products will be delivered according to the method chosen by the Buyer in the Online Shop. Delivery methods are Smartpost parcel machine, Omniva post office and parcel machine or DPD parcel machine and courier. Delivery to foreign countries is carried out in cooperation with DPD Estonia AS and Omniva shipping service.

5.3 The Buyer shall bear the shipping costs of the Goods (unless other terms and conditions are specified) and the corresponding price information is displayed with the shipping method.

5.4. Müüja lähetab tellimusi kõikidel tööpäevadel, kuid mitte hiljem, kui 3-14 tööpäeva jooksul pärast tellimuse kinnitamist. Erandlikel juhtumitel on õigus kaup kohale toimetada kuni 45 kalendripäeva jooksul. Viimase alla loetakse eritellimusi.

 

6. RIGHT OF WITHDRAWAL, RETURN AND EXCHANGE OF PRODUCTS

6.1 The Buyer has the right to withdraw from the transaction within 14 calendar days by submitting to the Seller a written application of withdrawal from the purchase of the goods, which is located at. e-kaubandusliidu lehel ning mis sisaldab järgmisi andmeid:

- First name and surname

-Phone number

-email adress

-adress

- Bank account details

- Date of order

Goods/Services Received Date.

- Name of goods to be returned

- Item serial number

- Purchase invoice number

- Reason for return

6.2. Kauba ostmisest taganemise avaldus tuleb saata e-posti aadressile info@elytracollection.com või aadressile Raua, Koovälja küla, Rakvere

vald, Lääne-Viru maakond,  hiljemalt 14 kalendripäeva jooksul kauba kättesaamisest. Taganemisavalduse kättesaamist kinnitab Müüja Ostjale saadetava teatega.

6.3 The product to be returned must include all purchase documentation. Any labels attached to the goods and any items (e.g. protective films, moisture collectors, plastic wrappings, etc.) fitted to protect the condition of the goods and which do not prevent the goods from being tried on and must be unremoved when the goods are returned.

6.4 In order to exercise the 14-day right of return, the goods ordered may not be used in any other way than is necessary to ascertain the nature, characteristics and functioning of the goods in the same way as is permitted for trying out the goods in a physical shop. If the goods have been used for purposes other than those necessary to ascertain the nature, characteristics and functioning of the goods, or if they show signs of use or wear and tear, the Seller shall be entitled to reduce the amount of the refund in proportion to the reduction in the value of the goods or to refuse to reimburse the value of the goods. Translated with www.DeepL.com/Translator (free version)

6.5. Tagastamistingimused kohalduvad standardmõõdus toodetele. Eritellimused ja erisoovide järgi kohandatud tooted ei kuulu tagastamisele.

6.6 The Buyer has the right to exchange the ordered product within 14 calendar days after receipt of the ordered product if the ordered product is of an unsuitable size. The return of a product of an unsuitable size is subject to conditions 6.1 to 6.5.

6.7 If the product returned to the Seller cannot be exchanged due to lack of the size requested by the Buyer, the Seller will contact the Buyer to offer a solution.

6.8 The Buyer is obliged to return the product to be returned within 14 calendar days from the day of submission of the application to withdraw from the purchase of the goods.

6.9 The Seller does not accept any responsibility for the returned product until the receipt of the returned product. The return and/or exchange of the product is free of charge, except for the return transport costs, which are borne by the Buyer. In the event that the Buyer has received a defective product, the Seller shall bear the costs of return.

6.10. Upon receipt of the goods to be returned, the Seller shall return to the Buyer without undue delay, but not later than 14 days after receipt of the notice of withdrawal, all fees received from the Buyer under the contract, including transport costs. In the event that the Buyer has expressly chosen a delivery method other than the cheapest delivery method offered by the Online Shop, the Seller shall not be obliged to reimburse to the Buyer the costs exceeding the costs related to the delivery method offered by the Online Shop. Translated with www.DeepL.com/Translator (free version)

6.11. The Seller reserves the right to delay making any repayment until it has received the object of the contract.

6.12. The Seller has the right to withdraw from the sales transaction and to demand the return of the goods from the Buyer, if the price of the goods in the Online Shop is indicated significantly below the market price of the goods due to a mistake.

 

7. RIGHT OF COMPLAINT

7.1. Müüja vastutab Ostjale müüdud kauba lepingutingimustele mittevastavuse või puuduse eest, mis oli olemas juba asja üleandmise hetkel ning mis ilmneb kuni 14 päeva jooksul, alates kauba üleandmisest Ostjale, sellest esimese 2 nädala jooksul asja üleandmisest Ostjale eeldatakse, et puudus oli olemas juba asja üleandmise ajal. Vastava eelduse ümberlükkamine on Müüja kohustus. Müüja ei vastuta puuduste eest, mis on tekkinud pärast kauba üleandmist Ostjale.

7.2. Toote nõuetele mittevastavuse või toote puuduste avastamisel kohustub Ostja sellest koheselt, kuid mitte hiljem kui 2 kuu jooksul mittevastavusest teada saamisest, teavitama Müüjat, saates vastava info e-posti aadressile info@elytracollection.com või kirjalikult aadressile Raua, Koovälja küla, Rakvere

vald, Lääne-Viru maakond.

7.3 In the event of non-conformity or defect of the Product, the Buyer has the right to demand the repair or replacement of the Product with a conforming and faultless Product or the return of the Product at the Seller's expense.

7.4 The Buyer has the right to demand a reduction in the purchase price of the product or termination of the contract and recovery of the sums paid for the product if:

- The seller cannot repair or replace the product; or

- failure to repair or replace the product; or

- The seller has failed to remedy the defect within a reasonable time.

7.5 In the event of the return of a non-conforming Product, the amount paid for the Product, together with the transport costs, shall be refunded to the Buyer to the bank account indicated by the Buyer within 14 days at the latest. The Seller has the right to delay the reimbursement of the sums paid until the Buyer has returned the Product in his possession.

7.6 The Seller shall bear the costs related to the repair or replacement of the goods within 14 days of delivery of the goods to the Buyer. For the following 30 days, the Seller shall bear the corresponding costs only if the claim is justified. The Seller shall not reimburse or be liable for any costs incurred by the Buyer in the event of non-conformity or defects in the Product if:

- The value of the product is reduced/damaged due to the fault of the Buyer;

- The defects are the result of improper use of the product, i.e. not following the maintenance instructions;

- The product is depreciated due to natural wear and tear caused by normal use;

- No copy of proof of purchase.

7.7 In case of disagreement between the Buyer and the Seller regarding the defects of the product, the Buyer has the right to address a complaint to the Seller, stating in the complaint in writing or in a form that can be reproduced in writing his name and contact details, the date of the complaint, the defect of the product and his preferred solution. The Seller shall reply to the Buyer's complaint in writing or in a form capable of being reproduced in writing within 14 calendar days. If the Buyer has any complaints regarding the Online Shop, they should be sent by e-mail to info@elytracollection.com.

7.8 In the event that the Buyer and the Seller do not reach an agreement on the dispute, the Buyer has the right to apply to the Consumer Disputes Committee of the Consumer Protection Board of Estonia for out-of-court settlement of the dispute. The terms and conditions of the procedure can be consulted and an application can be submitted here (https://www.tarbijakaitseamet.ee/et/tarbijavaidluste-komisjon). Tarbijavaidluste komisjoni pädevuses on lahendada Ostja ja Müüja vahel sõlmitud lepingust tulenevaid vaidlusi. Ostja kaebuse läbivaatamine komisjonis on tasuta. Vaidluste lahendamisel Eestis Tarbijakaitseameti juures lähtutakse Eesti Vabariigi seadustest. Ostja võib pöörduda Euroopa Liidu tarbijavaidlusi lahendava platvormi poole. (https://ec.europa.eu/consumers/odr/main/index.cfm)

7.9 In case of disagreement with the Commission's decision, the parties have the right to appeal to the county court of the Buyer's domicile.

 

8. ISIKUANDMETE TÖÖTLEMINE

8.1. Isikuandmete vastutavaks töötlejaks on Elytra Trade OÜ (registrikood 14973858), asukohaga Raua, Koovälja küla, Rakvere

vald, Lääne-Viru maakond.

8.2. Isikuandmete töötlemisel järgitakse Eesti ja Euroopa Liidu õigusakte.

8.3. Vastutav töötleja kogub järgmiseid isikuandmeid: nimi, telefoninumber, aadress, e-maili aadress, pangarekvisiidid. Andmeid kasutatakse ainult tellimuse töötlemiseks ning kauba Ostjale saatmiseks. Müüja edastab isikuandmeid veoteenust pakkuvale ettevõtetele kauba kohaletoimetamise eesmärgil.

8.4. Vastutavale töötlejale edastatud isikuandmed on kaitstud ning käsitletakse konfidentsiaalse informatsioonina. Andmeside kliendi ja pankade vahel on krüpteeritud. Andmetöötlejal puudub ligipääs kliendi konfidentsiaalsetele panga- ja maksekaardi rekvisiitidele. Vastutav töötleja ei avalda talle teatavaks saanud andmeid kolmandatele isikutele.

8.5. Isikuandmete vastutav töötleja võib saata Ostjale uudiskirju, sh rahulolu küsitlusi ning pakkumisi Ostja e-mailiaadressile ainult juhul, kui Ostja on andnud eelnevalt sellekohase nõusoleku.

8.6. Ostjal on õigus pöörduda kaebusega Andmekaitse Inspektsiooni või kohtu poole kui ta leiab, et isikuandmete töötlemisel on rikutud tema õigusi. Andmekaitseameti (AKI) kontaktandmed leiab AKI koduleheküljel aadressil www.aki.ee.

 

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